Refund Policy
Our commitment to transparency and fairness in donation processing
Our Refund Policy
As a nonprofit organization, Goodwill Organization follows the policy outlined below regarding donations. We value the trust our donors place in us and are committed to handling all financial matters with integrity and transparency.
Key Policy Points
General Non-Refundable Policy
Donations are generally non-refundable. As a nonprofit organization, donations received are immediately allocated to support our charitable and humanitarian activities across Nepal.
Refund Request Process
In cases of technical errors, duplicate transactions, or exceptional circumstances, donors may submit a written request for review within a reasonable period.
Organization's Discretion
Refund decisions are made at the sole discretion of the organization, ensuring transparency and fairness in all cases. Each request is reviewed individually with careful consideration.
Contact for Clarification
For any concerns or clarification, donors are encouraged to contact the organization directly. Our team is available to assist you with any questions regarding donations or refund requests.
Refund Eligibility Criteria
Technical Errors
Processing errors, failed transactions, or system glitches that result in incorrect charges.
Duplicate Transactions
When the same donation is processed multiple times due to system errors or user error.
Exceptional Circumstances
Extraordinary situations that warrant special consideration on a case-by-case basis.
Change of Mind
Donations cannot be refunded due to a donor's change of heart or personal circumstances.
Delayed Receipt
Delayed donation receipts or acknowledgments are not grounds for refund requests.
Frequently Asked Questions
We consider requests submitted within 30 days of the donation date as reasonable. However, in cases of technical errors or duplicate transactions, we may consider requests beyond this period. Please contact us as soon as you identify any issues with your donation.
Please include: 1) Your full name, 2) Email address used for donation, 3) Date of donation, 4) Donation amount, 5) Transaction ID or reference number, 6) Reason for refund request, and 7) Any supporting documentation or screenshots if applicable.
We aim to review all refund requests within 7-10 business days of receipt. During peak donation periods, this may take slightly longer. We will acknowledge receipt of your request and keep you informed throughout the process.
If your donation is refunded, the corresponding tax receipt becomes invalid. We recommend consulting with a tax professional regarding how to handle this situation in your tax filings. We can provide documentation of the refund if needed.
If your refund request is denied, we will provide a written explanation of the decision. You may request additional clarification or appeal the decision by providing new information not previously considered. All decisions are made with careful consideration of our policy and mission.
Important Information
All refund decisions are final and made in accordance with our organizational policies and the laws of Nepal. We appreciate your understanding that as a nonprofit organization, our primary focus is on serving communities in need, and refunds can impact our ability to deliver essential services.
Policy Last Updated
This Refund Policy was last updated on October 1, 2023 and is subject to change without prior notice.
